IT Services
IT Management and Support
Reduce Your IT Costs
Your costs will be lower, as we continually suggest improvements and acquisitions that can help the company achieve consumption savings and increased productivity.
Quality and Assurance
We ensure a high level of security and fast service. Count on a team of highly trained, up-to-date, and skilled professionals so your business can grow.
Confidence in Service Control
Our clients' trust is most important. We develop methodologies, processes, and reports on all services provided, driving a true digital transformation.
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How Will Digitrix Transform My Company’s IT?
Have a team tailored to meet your business needs.
We understand that transitions, whether from an internal team or a third party, can be challenging. That’s why we have various processes to ensure data security and continuity of service.
We will conduct a comprehensive audit of the entire IT infrastructure, backing up all data, updating passwords, and understanding all access points.
In more sensitive cases, we even perform a turn-off procedure, with the entire network shielded against potential attacks, all in complete confidentiality.
Specialist Team
An advanced team with certifications in database servers, virtualization, and other corporate platforms.
24-Hour Monitoring
Active monitoring of connectivity, services, and client infrastructure servers, ensuring full availability.
LGPD Compliance
We operate IT support and management in line with the LGPD (General Data Protection Law) guidelines.
IT Environment Documentation
Comprehensive documentation of equipment, systems, access, passwords, and contacts that make up your IT structure.
Annual IT Planning
A presentation identifying risk points and necessary improvements in your company’s environment.
Reports
We provide monthly reports on open tickets and performance measurement.
How does Digitrix's IT technical support work?
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Diagnosis
We will conduct a diagnosis and propose an investment plan, offering ideal solutions that align with your budget. We take over your IT operations, solving user and company infrastructure issues.
Audit and Documentation
We analyze and document your current IT structure to ensure we start with a complete understanding of the installed infrastructure and the challenges ahead.
Investment Plan
To enhance the IT structure, we will propose investment alternatives with appropriate investment levels to ensure data security and service availability.
Support
Our team is made up of professionals who are always at your disposal to ensure the smooth operation of your IT. Additionally, specialists actively monitor your environment to prevent any problems.
Over 200 corporate clients with a satisfaction level above 95%
How to identify if your company needs Digitrix's
"IT Support and Management"
Tenha um time sob medida para atender seu negócio.
How to identify if your company needs Digitrix's
"IT Support and Management"
Tenha um time sob medida para atender seu negócio.
Our Plans
IT Support Plans
No more headaches! Your company can now have a team of specialized technicians dedicated to helping with whatever is needed.
Contact us!
Essential Support
Remote support for small businesses
Service Desk - Help Center
Remote Support N1 and N2
Specialist Support Backup
Client Portal
Complete IT Management
On-Site Support N1 and N2
IT Environment Documentation
Investment and Improvement Plan
24x7 Monitoring
Quality Supervisor (SDM)
On-Site Technician Allocated within the Company
Premium Support
For companies with up to 70 users
Service Desk - Help Center
Remote Support N1 and N2
Specialist Support Backup
Client Portal
Complete IT Management
On-Site Support N1 and N2
IT Environment Documentation
Investment and Improvement Plan
24x7 Monitoring
Quality Supervisor (SDM)
On-Site Technician Allocated within the Company
Enterprise Support
For companies with more than 70 users
Service Desk - Help Center
Remote Support N1 and N2
Specialist Support Backup
Client Portal
Complete IT Management
On-Site Support N1 and N2
IT Environment Documentation
Investment and Improvement Plan
24x7 Monitoring
Quality Supervisor (SDM)
On-Site Technician Allocated within the Company
Interested?
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